Communication

Conflict Resolution: Dealing with Difficult People

Every day we face conflict — whether that be in the workplace, at home, or with friends and family. In the workplace, conflict is a common occurrence — understanding how to deal with conflict is a skill that can boost both productivity and well-being.  

What is Conflict Resolution?  

Conflict resolution is the process of resolving a dispute and reaching an agreement that all parties involved are satisfied with. Conflict resolution seeks to teach individuals the skills to facilitate discussions, control their emotional responses, and increase empathy and understanding. When dealing with conflict, it is imperative to avoid escalation and overconfidence. Escalation tactics can prolong a dispute and making an agreement more difficult to reach. It is also important to remain calm and avoid emotional volatility and the use of insults. Handling conflict in this manner can cause additional issues. 

Why is Conflict Resolution Important? 

Strong conflict resolution skills are essential to a healthy and functional workplace. Conflict resolution can help employees work better with co-workers, build stronger work relationships, reduce friction, and decrease disruptions in the workplace. 

Some of the most prominent benefits of having strong conflict resolution skills in the workplace are:  

  • Increased motivation and productivity; 
  • Better employee retention; 
  • Enhanced workplace communication and effectiveness; 
  • Stronger leadership; and 
  • Increased trust. 

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Conflict Resolution?

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