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Employee Dispute Resolution Mediation through Peer Review and Goal Setting

behavioral skills training
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Course Overview

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This course will teach you everything you need to know about employee dispute resolution through mediation.

Learning Objectives

After you complete this course, you will be able to:

  • Describe what the peer review process is
  • Apply a process for employees to file grievances and for management to respond
  • Choose a facilitator and panel
  • Understand what is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
  • Explain what responsibilities and powers a panel should have
  • Apply professional questioning and probing techniques
  • Understand why peer review panels fail and how to avoid those pitfalls