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English as a Second Language: A Workplace Communications Primer

English as a Second Language: A Workplace Communications Primer


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Course Overview

The English language is recognized as an essential business tool throughout the world.

People who are learning English as a second language should be aware that even native English speakers can misunderstand the meaning and intent of communication in the workplace.

Employees with intermediate competency in English as their second language will gain the most from this course.

Learning Objectives

After you complete this course, you will be able to:

  • Understand workplace communication needs, and remedy deficiencies in their proficiencies.
  • Recognize how culture and the workplace affects communication, and how to work within that framework.
  • Learn and practice effective oral and written communication, including email and videoconferencing.
  • Construct an Individual Action Plan to continue personal growth and skills development.

Course Outline

The first part of the day will be spent getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Self Awareness – Skills of Self and Others

You first must be aware of what constitutes effective communication and develop an understanding of your own skill levels. In this session, language benchmarks and learner-centeredness levels will be covered.

Words and Positive Workplace Culture

Meaning is conveyed by word choice and tone. You will explore how words are the major influence in written communication, and tone takes the lead in oral conversations.

Productive Conversations

Understanding feelings and behavior in yourself and others, and using the right words, are crucial to conveying your message. Improving your abilities in in both these areas is the goal of this session.

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