Learning Objectives
This one-day workshop will help you teach participants:
- Understand the Basics of Six Sigma.
- Describe the seven quality tools to solve process problems.
- Describe the various quality management tools.
- Describe incremental and breakthrough improvements and understand the methodologies of continuous improvement projects.
- Describe the importance of customer relationships in a quality organization.
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Six Sigma Basics
This session delves into first things first as your students will get an introduction to what Six Sigma is and then take a look at the frameworks used for Six Sigma projects.
Improvement Tools
Here, your students will get a look at seven tools that are used in data collection and interpretation for decision making in Six Sigma.
Management Tools for Generating Ideas
This session discusses tools that can be used for the generation of ideas, which are vital to the Six Sigma process. Also included are consensus building tools.
Continuous Improvement
In this session, your students will learn how to carry out a Six Sigma continuous improvement project.
Customer Relationships
Without customers any business will fail, therefore you need to have solid well-maintained relationships with your customers. This session will look at customer satisfaction and all your students to develop a customer satisfaction questionnaire.
Workshop Wrap-Up
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
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