Learning Objectives
At the end of this workshop, you will be able to:
- Clarify the scope and nature of a supervisory position.
- Learn some ways to deal with the challenges of the role.
- Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
- Learn key techniques to help you plan and prioritize effectively.
- Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
- Develop strategies for motivating your team, giving feedback, and resolving conflict.
Adjusting to Your Role
This session shares methods to help participants deal with the transition to a supervisory role. They will also review the pre-assignment.
A Supervisor’s Responsibilities
A supervisor has responsibilities to employees, management, and themselves. This session discusses those areas of a supervisor’s role.
Action-Centered Leadership
This session deals with how to balance priorities in a supervisory role using the action-centered model developed by John Adair.
Making Plans
Planning is a vital part of a successful supervisor’s role. Rather than being adrift on a sea of indecision, planning can help a supervisor to success. This session looks at ideas regarding plans, how to use the Urgent-Important Matrix to help develop a plan, a planning case study, the elements of planning, and planning tools.
Setting Goals
We all have dreams but turning those dreams into reality takes more than just hoping and wishing. You need to use a goal setting method to realize those dreams. This session looks at goal setting and using SPIRIT.
Defining Leadership
This session looks at different facets of leadership through a history of various leadership studies. Then, participants will explore the theory of leadership styles. The session wraps up with a look at some case studies and a debrief.
The Situational Leadership Model
The second day of this workshop kicks off with a continuing look at Situational Leadership and styles of leadership. It also checks into our comfort zones as leaders.
What’s Your Type? How About Mine?
In this session, participants will complete a self-assessment to help them identify their
leadership style.
Team Building Tips
In this session, participants will complete an exercise to show synergy in practice in a team situation. Then, they will explore what a team is and the advantages and disadvantages of teams. To wrap up the session, they will complete the Square Rope exercise to illustrate the aspects of a team in action.
Developing a High-Performing Team
This session includes a look at the stages of team development, moving a team through those stages, team problem solving, and team leadership.
Communication Skills
Communication skills are important for any successful supervisor. In this session, students will define communication and communication barriers. They will also learn about listening and questioning skills. The session wraps up with information on probing techniques and the communication process itself.
Motivating Employees
Motivating employees often falls upon on the shoulders of their supervisor. This session discusses different motivation techniques that students may apply in their workplace.
Orientation and Onboarding
This session looks at orientation and onboarding and the differences between the two. This session also asks students to consider the orientation they received on their jobs and takes them through a rating exercise on that orientation.
Training Tips and Tricks
Supervisors often are tasked with training new employees in their roles. The skills needed by a supervisor who has to act as a trainer are discussed here. Students are also given some successful training guidelines.
Providing Feedback
One of the jobs of a professional supervisor is giving feedback to employees. This session covers the six characteristics of effective feedback and gives participants an opportunity to role play this skill. The session concludes with the topic of receiving feedback.
Doing Delegation Right
Delegation is more than just unloading tasks you don’t want to do as a supervisor. In this session, participants will define what delegation is and complete a delegation role play.
Dealing with Conflict
This session looks at the conflict resolution process and the problem-solving process. The Conference exercise provides a chance for students to resolve conflict and debrief in a controlled setting.
Managing Disciplinary Issues
The workshop concludes with a study of disciplinary issues from a supervisor’s point of view, including what is discipline, meeting with an employee for a disciplinary purpose, and a sample discipline checklist.
ONLINE LEARNING
LIVE TRAINING
In Person Training
The traditional classroom style of training remains our Most Popular and Most Requested format. On-site training provides participants with an in-person facilitator who will work directly with the team, whether for a single training session or a training series. The Mainstream team will craft and tailor your experience to ensure that your training session is specific, relevant and unique to your audience while meeting your learning objectives. Why settle for ‘pre-formatted, pre-scripted, one-size fits all’ training programs, when our team is able to customize a program that is just right for you? We know that every team has unique learning needs, situations and that they come from a variety of industries, each having unique customer needs and demands.  Our programs can be scaled to accommodate time restraints, unique learning needs and even industry or company nuances and barriers.
Don’t settle for a program that gives you almost what you need; our team wants to give you Exactly what you need.
Virtual Room
Delivering traditional onsite training results …virtually!
We’ve officially changed the rules and redefined what is possible in the world of soft skills learning. Our unique technology, accompanied by honed delivery methodology, have successfully replicated the traditional classroom-style training environment, allowing it to exist online.
Most online training solutions limit participants’ responses to keystrokes or to single person conversations because -with inferior technology- group discussions become distorted and confusing to follow. Our Virtual Room has eliminated those barriers and encourages learning through meaningful instructor feedback, skills modelling and engaging group discussion, without visual or audio distortion
The Virtual Room is for any organization seeking a flexible substitute to traditional onsite training; whether to lower costs, eliminate unnecessary travel or to simply ease the burden of demanding work schedules.
Lunch & Learn
A Lunch and Learn session is an onsite or virtual learning program with a facilitator-led session sharing valuable information and skills on an area of identified learning interest. It’s a great break away from a traditional training program, allowing your team the opportunity to learn while enjoying their lunch. Due to the limited time, the program focuses on specific learning concepts and skills.  It is an interactive session that quickly targets and reveals learning objectives that are predetermined by the training organizer.  Lunch & Learn sessions are also great as a training series, providing progressive learning programs for developing skills in a ‘bite-sized’ format.
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