Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You do not have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. However, research tells us that those who do manage their anger at work are much more successful than those who do not.
Individuals who can productively confront their teammate about their negative attitude increases the team’s chance of success as well as minimizes destructive conflicts. Moreover, customer service agents who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome.
As such, anger management training is vital. It is important to learn appropriate ways to control and manage anger so that it does not impact your life. One way to control anger is to think about and understand where this anger is coming from. From here, it can be helpful to talk to someone about how you are feeling and why you are feeling this way. In doing so, this ensures that your anger does not bottle up inside you and get worse.
People who can successfully manage their anger often:
- Recognize how anger affects their body, mind, and behaviour.
- Can control their emotions when faced with other peoples’ emotions.
- Communicate with others in a constructive, assertive manner.
- Can identify their triggers.
It is essential to develop healthy coping measures. This includes things such as waiting until you are calm to express your feelings, exercise, and improve your communication skills.
