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Managing Difficult Conversations

Managing Difficult Conversations
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Course Overview

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This Managing Difficult Conversations workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

Learning Objectives

At the end of this Managing Difficult Conversations workshop, you will be able to:
  • Define frame of reference
  • Establish a positive intent and a desired outcome
  • Use good communication skills during a conversation
  • Draft a script for a difficult conversation
  • Use specific steps to carry out a difficult conversation
  • Access additional resources as required
  • Maintain safety in a conversation