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    Developing a High Reliability Organization

    SKU: 1221312 Categories: ,

    Today’s world is full of the unexpected. System failures, terrorism events, disease outbreaks, and superstorms disrupt businesses every day, sometimes to an unrecoverable point. Despite these challenges, some services (such as power plants, hospitals, and airports) have no choice but to continue operating.
    This one-day course will explore how these organizations maintain high reliability even in times of serious crisis and stability. We will share their secrets in a way that can be applied to all organizations in order to create high reliability and continued success.

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    Learning Objectives

    This one-day workshop will help you teach participants:

    • Define the characteristics of a high reliability organization
    • Define key concepts required for high reliability, including mindfulness and expectations
    • Describe the five principles governing high reliability organizations: preoccupation with failure, resistance to simplification, sensitivity to operations, commitment to resilience, and deference to expertise
    • Audit activities at all stages to assess the business’ reliability

    COURSE OUTLINE (click for details)

    You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

    What is a High Reliability Organization?

    This session gives students a look at what a high reliability organization (HRO) is and what high reliability organizations have in common. This session also takes a look at the Deepwater Horizon oil rig disaster which is examined throughout the course.

    Key Concepts

    Once students have a grasp of what constitutes a high reliability organization this session takes it further and explores the key concepts for the fundamental principles of a high reliability organization. These concepts are discussed in depth and it is considered why they are important to these organizations. A case study allows students to apply the principles to a real-life situation.

    The Anticipation Principles

    The five keep principles of HROs are divided into two separate sections. The first section focuses on anticipating unexpected events and preparing for them. These principles are known as anticipation principles including: preoccupation with failure, resistance to simplification, and sensitivity to operations. These principles will be applied to the Deepwater Horizon disaster.

    The Containment Principles

    The containment principles follow upon the anticipation principles and act upon negative events that sometimes happen regardless of anticipation and preparation. These principles recognize this and give ways to mitigate the impact of these events. The principles of commitment to resilience and deference to expertise are explored here and are applied to Deepwater Horizon.

    Auditing for High Reliability

    This session takes students through a look at a few types of audits of HROs. Also provided are some sample questions to help students assess the presence of each of the high reliability principles in their organizations. A case study is also considered to practice applying a basic auditing technique.

    Test Driving

    In this session students are presented with an in-depth case study which allows them to reflect upon all the principles and practices illustrated in this course.

    Workshop Wrap-Up

    At the end of the course, students will have an opportunity to ask questions and fill out an action plan.

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    If time, geography, or just about any thing else is standing between you and the learning your want or need; our Online Learning may be the perfect solution. Designed for convenience and impact, we have broken down our training topics into simple sessions and sections that provide you the opportunity to start, stop and resume your learning -from anywhere, at any time. Now you get to decide where and when the right time is to expand your knowledge and skills.

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    Most online training solutions limit participants’ responses to keystrokes or to single person conversations because -with inferior technology- group discussions become distorted and confusing to follow.  Our Virtual Room has eliminated those barriers and encourages learning through meaningful instructor feedback, skills modelling and engaging group discussion, without visual or audio distortion

    The Virtual Room is for any organization seeking a flexible substitute to traditional onsite training; whether to lower costs, eliminate unnecessary travel or to simply ease the burden of demanding work schedules.

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