Learning Objectives
After you complete this course, you will be able to:
- Effectively communicate a message and deliver a point in all forms of communication.
- Present ideas to a group or use social media to share a message.
- Learn how to become a better spokesperson.
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Defining Active Listening
To begin, participants will learn what active listening is all about. They will also consider the characteristics of good listeners, get some tips for active listening, and review their pre-assignment.
Body Language Basics
In this session, participants will learn why body language is so important when communicating. They will also consider positive and negative body language messages.
Attitude is Everything!
Next, participants will learn about sympathy, empathy, positive intent, frame of reference, reframing, focus, and being genuine.
Encouraging Conversation
Participants will learn how to use questions, probing tools, and paraphrasing to encourage others to speak. Participants will also learn about the communication process and the ladder of inference.
Building Relationships
This session will give participants some tips on building rapport and finding common ground. We will also share some neuro linguistic programming tips.
Getting Over Listening Roadblocks
To wrap things up, participants will explore common listening problems and consider some solutions.
Workshop Wrap-Up
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
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