MCTadmin
MCTadmin
MCTadmin
MCTadmin
MCTadmin
While it is true that Workplace Politics are at play in every organization, it does not necessarily mean that there is discrimination in the workplace. Not all politics are bad and understanding how the interconnections between a team of people can lead to success for each team member as well as the company.
This one-day course will prepare participants to develop a message and remain on topic when they are presenting their message to the media and public without straying from the point, or points, they want to make. The final session will give students the opportunity to craft and hone a message of their own.
After you complete this course, you will be able to:
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
To begin, participants will learn what active listening is all about. They will also consider the characteristics of good listeners, get some tips for active listening, and review their pre-assignment.
In this session, participants will learn why body language is so important when communicating. They will also consider positive and negative body language messages.
Next, participants will learn about sympathy, empathy, positive intent, frame of reference, reframing, focus, and being genuine.
Participants will learn how to use questions, probing tools, and paraphrasing to encourage others to speak. Participants will also learn about the communication process and the ladder of inference.
This session will give participants some tips on building rapport and finding common ground. We will also share some neuro linguistic programming tips.
To wrap things up, participants will explore common listening problems and consider some solutions.
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
