The Professional Supervisor

With a host of new challenges and responsibilities to tackle, new supervisors need training that helps them adjust to their new role. Learning how to supervise your new employees on a trial and error basis can lead to discouragement. This three-day workshop can help you overcome many of the problems a new supervisor may encounter, and to set the groundwork for a successful change in your working life!

Learning Objectives

At the end of this workshop, you will be able to:

  • Clarify the scope and nature of a supervisory position.
  • Learn some ways to deal with the challenges of the role.
  • Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
  • Learn key techniques to help you plan and prioritize effectively.
  • Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
  • Develop strategies for motivating your team, giving feedback, and resolving conflict.

Adjusting to Your Role

This session shares methods to help participants deal with the transition to a supervisory role. They will also review the pre-assignment.

A Supervisor’s Responsibilities

A supervisor has responsibilities to employees, management, and themselves. This session discusses those areas of a supervisor’s role.

Action-Centered Leadership

This session deals with how to balance priorities in a supervisory role using the action-centered model developed by John Adair.

Making Plans

Planning is a vital part of a successful supervisor’s role. Rather than being adrift on a sea of indecision, planning can help a supervisor to success. This session looks at ideas regarding plans, how to use the Urgent-Important Matrix to help develop a plan, a planning case study, the elements of planning, and planning tools.

Setting Goals

We all have dreams but turning those dreams into reality takes more than just hoping and wishing. You need to use a goal setting method to realize those dreams. This session looks at goal setting and using SPIRIT.

Defining Leadership

This session looks at different facets of leadership through a history of various leadership studies. Then, participants will explore the theory of leadership styles. The session wraps up with a look at some case studies and a debrief.

The Situational Leadership Model

The second day of this workshop kicks off with a continuing look at Situational Leadership and styles of leadership. It also checks into our comfort zones as leaders.

What’s Your Type? How About Mine?

In this session, participants will complete a self-assessment to help them identify their
leadership style.

Team Building Tips

In this session, participants will complete an exercise to show synergy in practice in a team situation. Then, they will explore what a team is and the advantages and disadvantages of teams. To wrap up the session, they will complete the Square Rope exercise to illustrate the aspects of a team in action.

Developing a High-Performing Team

This session includes a look at the stages of team development, moving a team through those stages, team problem solving, and team leadership.

Communication Skills

Communication skills are important for any successful supervisor. In this session, students will define communication and communication barriers. They will also learn about listening and questioning skills. The session wraps up with information on probing techniques and the communication process itself.

Motivating Employees

Motivating employees often falls upon on the shoulders of their supervisor. This session discusses different motivation techniques that students may apply in their workplace.

Orientation and Onboarding

This session looks at orientation and onboarding and the differences between the two. This session also asks students to consider the orientation they received on their jobs and takes them through a rating exercise on that orientation.

Training Tips and Tricks

Supervisors often are tasked with training new employees in their roles. The skills needed by a supervisor who has to act as a trainer are discussed here. Students are also given some successful training guidelines.

Providing Feedback

One of the jobs of a professional supervisor is giving feedback to employees. This session covers the six characteristics of effective feedback and gives participants an opportunity to role play this skill. The session concludes with the topic of receiving feedback.

Doing Delegation Right

Delegation is more than just unloading tasks you don’t want to do as a supervisor. In this session, participants will define what delegation is and complete a delegation role play.

Dealing with Conflict

This session looks at the conflict resolution process and the problem-solving process. The Conference exercise provides a chance for students to resolve conflict and debrief in a controlled setting.

Managing Disciplinary Issues

The workshop concludes with a study of disciplinary issues from a supervisor’s point of view, including what is discipline, meeting with an employee for a disciplinary purpose, and a sample discipline checklist.

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The Mainstream Advantage
Your Satisfaction
is our Success!

PROGRAM INCLUDES

Experienced trainer

Interactive format

Accelerated adult learning

Participant manual

Certificate of Completion

The Mainstream Advantage

OUR GUARANTEE:

Our high impact and interactive training programs have been skillfully researched and are designed to provide each participant with powerful, specific tools and knowledge. If any participant feels that they did not receive great value, effective tools or skills, they are asked to contact our customer satisfaction department. We will honour a 70% refund to the individual who has expressed (in writing) the reason for their dissatisfaction.  We believe that if you have not received what we have promised to deliver, then you are entitled to a refund.

Online Learning
SELF-PACED

ONLINE LEARNING

Learning at your convenience.
If time, geography, or just about any thing else is standing between you and the learning your want or need; our Online Learning may be the perfect solution. Designed for convenience and impact, we have broken down our training topics into simple sessions and sections that provide you the opportunity to start, stop and resume your learning -from anywhere, at any time. Now you get to decide where and when the right time is to expand your knowledge and skills.

$425.00 USD

IN-PERSON

LIVE TRAINING

Delivering a traditional training experience -in-person or virtually!
Hands down Live Training is our most popular and requested format, whether on-site, virtual classroom, or as a lunch & learn. Participants are engaged in an interactive experience with the trainer and other participating team members. Live training sessions range from a single day to a multi-part or ongoing training series. Whichever your choice, Mainstream will craft and tailor your experience to ensure it is specific, relevant and unique to your team. Something you certainly will Not receive is a pre-formatted, pre-scripted, one-size fits all training experience. We know that every team has unique learning needs and situations, therefore your training should be too. Our free program customization service aims to meet unique or custom training needs. Why settle for a program that gives you almost what you need; our team thrives on giving you Exactly what you need.
in person

In Person Training

The traditional classroom style of training remains our Most Popular and Most Requested format.  On-site training provides participants with an in-person facilitator who will work directly with the team, whether for a single training session or a training series.  The Mainstream team will craft and tailor your experience to ensure that your training session is specific, relevant and unique to your audience while meeting your learning objectives. Why settle for ‘pre-formatted, pre-scripted, one-size fits all’ training programs, when our team is able to customize a program that is just right for you?  We know that every team has unique learning needs, situations and that they come from a variety of industries, each having unique customer needs and demands.  Our programs can be scaled to accommodate time restraints, unique learning needs and even industry or company nuances and barriers.

Don’t settle for a program that gives you almost what you need; our team wants to give you Exactly what you need.

virtual classroom

Virtual Room

Delivering traditional onsite training results …virtually!

We’ve officially changed the rules and redefined what is possible in the world of soft skills learning. Our unique technology, accompanied by honed delivery methodology, have successfully replicated the traditional classroom-style training environment, allowing it to exist online.

Most online training solutions limit participants’ responses to keystrokes or to single person conversations because -with inferior technology- group discussions become distorted and confusing to follow.  Our Virtual Room has eliminated those barriers and encourages learning through meaningful instructor feedback, skills modelling and engaging group discussion, without visual or audio distortion

The Virtual Room is for any organization seeking a flexible substitute to traditional onsite training; whether to lower costs, eliminate unnecessary travel or to simply ease the burden of demanding work schedules.

lunch and learn

Lunch & Learn

A Lunch and Learn session is an onsite or virtual learning program with a facilitator-led session sharing valuable information and skills on an area of identified learning interest.  It’s a great break away from a traditional training program, allowing your team the opportunity to learn while enjoying their lunch. Due to the limited time, the program focuses on specific learning concepts and skills.   It is an interactive session that quickly targets and reveals learning objectives that are predetermined by the training organizer.   Lunch & Learn sessions are also great as a training series, providing progressive learning programs for developing skills in a ‘bite-sized’ format.

Matt Dunlop - Program Specialist
Workshops
INTERACTIVE

WORKSHOPS & WEBINARS

Quality interactive and engaging training professionally presented.
In today’s workplace, trying to coordinate a single day or location for a group can be a challenge and at times costly. We understand that the needs of our clients are varied so we have made accessing interactive learning as convenient as a click of a button. From single to multi-person registrations this option has provided convenience for many; a live webinar or prescheduled workshop may offer the perfect solution.

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Contact our team of experts and we will guide you to the perfect training solution for your needs!

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