5 reasons leadership training should be for all employees
Regardless of the myth that "leaders are born and not created," skills can be taught and improved through leadership training. Developi...
Anger is a two-step process:
First there is the pain. It might be emotional, like a feeling of loneliness, loss, or rejection. Or it might be physical, like a headache or a pain in your stomach. This is the fuel of anger. It’s like a can of gasoline sitting there.
The second part of anger is the trigger, the match that sets the can of gasoline on fire.
Then there is the anger itself, which has three parts. (Remember the dimensions of anger that we referred to earlier.) Our physical reactions might include:
All of this is because our body is preparing for fight or flight. Our emotional reactions, in addition to the anger, may include:
These emotional and physical reactions influence our behaviour when we are angry (both how we act and how we express our anger). This might involve:
This, of course, affects the remaining dimension: the way that we experience the world and the treatment that we receive from others.
Sometimes we find ourselves responding to particular events with anger, and because we always respond with anger, we begin to think it is the event itself that is making you angry. However, the culprit isn’t the event. It’s how you interpret the event that makes you angry. We cannot physically respond to every person or event with anger: the law, social norms, and common sense place limits on how far we can let our anger go.
As well, anger affects your thinking. Memory, creativity, and concentration weaken. Your thoughts become accusatory, exaggerated, and rigid. You treat assumptions as facts; you may become irrational.
To help you determine whether anger is your best response, ask yourself: Is my anger helping me or hurting me?
If the answer is “hurting,” it’s a message that your anger is needless; it is making the situation worse. In these instances it’s time to respond differently.
The art of anger management (being able to transform anger from a negative experience into a positive one) is learning how to use your thoughts and feelings and behaviours so they work for you, not against you.
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.
The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This one-day anger management workshop is designed to help give you and your organization that edge.