When leading a workshop, you want to stay in control so participants aren’t walking all over you. However, you also don’t want to scare participants away. You want to have an assertive attitude. Assertiveness is a word we tend to use not always understanding what it means. Assertiveness is not about getting your own way…
Routines simplify; clarify; and create order, symmetry, and familiarity in chaos and high stress. Routines are the foundation of success. Be dull in your everyday routine so you can be wildly creative where it counts. During high stress, routines are like ports in a storm. Top performers in every area of every industry have lives…
When it comes to business, impressions count! If you want people to believe in your products or services, you have to put some thought into dressing well in order to project the image that you want. Once you have established a relationship you can ease up a bit, but you should always look professional and…
The interview experience can be a stressful situation, even for those who have been through the process many times before. Preparing yourself for unexpected and knowing what type of questions are appropriate can help to avoid a position of being put on the spot.
What is communication? It is more than just sending and receiving messages; it is about understanding those messages. There are lots of things that can get in the way of understanding a message, such as: Noise Language Culture Disinterest Experience Education Emotion Vocabulary Mood Here are two tips for removing those barriers. Empathy: Make a…
Lots of companies say – and even believe – that they have a social media strategy. They encourage employees to create profiles and to promote or share news about what the company is doing, and they set up profiles on every site they can find. But, if you think back to what we understand about…
You can connect people to your meetings by varying your meeting styles as appropriate. Rather than having a meeting where everyone comes in, sits down, and settles into their chair for a meeting that can drag on, kick up the energy and interest in your meetings by offering something different.
Difficult people get themselves sorted into categories, just so we can develop a strategy for dealing with them. If you pick up almost any book on the subject, you will find descriptions of these people and some suggested ways of dealing with them. Below you will find information on the difficult people that we encounter…
It is important to consider the accountability within our organization. If you think about companies that you do business with, do they demonstrate accountability? What kinds of results do they get?
There’s an old saying that attitude is everything. One thing is for sure: attitude is a huge factor in your success at anything, including leadership.
There are several very strong models for leadership which have been developed after many years of study, and with the help of many companies and their leaders. All of these models share some things in common that we can certainly learn from in our own quest to become the best leaders that we can be.…
Self-concept, self-attitude and self-esteem can all impact the way that we send and receive messages. Individuals with low self-esteem and a negative self-image tend to operate in a passive style. Other people might think that they are superior to everyone else, resulting in an aggressive style. This creates all kinds of interesting conversations!
Let’s face the truth: we’re all human. We all make mistakes and make decisions that we wish we could take back. However, mistakes can be the best learning experiences and they can provide a time for us to shine. Nan DeMars has a six-step plan for recovering gracefully from mistakes.
Often, it’s not so much what you say as how you say it. Let’s look at some ways that you can deliver a clear, effective message. Use direct language and deliver a message that is clear, calm, and direct. Be confident in your message. This means that your tone of voice, vocabulary, and rate of…
Listening and hearing are not the same thing. Most of us were fortunate to be born with hearing, but listening is a skill that must be learned and practiced in order to use it successfully. When you hear something, sound enters your eardrum, passes through your ear canal, and registers in your brain. Listening is…
