Difficult people get themselves sorted into categories, just so we can develop a strategy for dealing with them. If you pick up almost any book on the subject, you will find descriptions of these people and some suggested ways of dealing with them. Below you will find information on the difficult people that we encounter…
It is important to consider the accountability within our organization. If you think about companies that you do business with, do they demonstrate accountability? What kinds of results do they get?
There’s an old saying that attitude is everything. One thing is for sure: attitude is a huge factor in your success at anything, including leadership.
There are several very strong models for leadership which have been developed after many years of study, and with the help of many companies and their leaders. All of these models share some things in common that we can certainly learn from in our own quest to become the best leaders that we can be.…
Self-concept, self-attitude and self-esteem can all impact the way that we send and receive messages. Individuals with low self-esteem and a negative self-image tend to operate in a passive style. Other people might think that they are superior to everyone else, resulting in an aggressive style. This creates all kinds of interesting conversations!
Let’s face the truth: we’re all human. We all make mistakes and make decisions that we wish we could take back. However, mistakes can be the best learning experiences and they can provide a time for us to shine. Nan DeMars has a six-step plan for recovering gracefully from mistakes.
Often, it’s not so much what you say as how you say it. Let’s look at some ways that you can deliver a clear, effective message. Use direct language and deliver a message that is clear, calm, and direct. Be confident in your message. This means that your tone of voice, vocabulary, and rate of…
Listening and hearing are not the same thing. Most of us were fortunate to be born with hearing, but listening is a skill that must be learned and practiced in order to use it successfully. When you hear something, sound enters your eardrum, passes through your ear canal, and registers in your brain. Listening is…
Sometimes, understanding why someone is behaving in a particular way is enough to ease your anger a little. Let’s talk a bit about passive, manipulative, assertive, and aggressive behaviors.
Are you someone who makes decisions and are okay with accepting your results and outcomes? Or do you feel more content when others are making decisions and you take the action that is necessary for implementation? There are many things that can impede ethical decision making. Let’s look at a few of the most common…
Our confidence in our ability to express ourselves well and to keep our composure in difficult situations can be a crucial asset in the workplace. None of us wants to look foolish or spend a lot of time being anxious. If we are frequently anxious about making mistakes, or looking foolish, we limit our own…
Wouldn’t it be great if you never got yourself in another ethical quandary? These tips should help you reduce the number of dilemmas you find yourself in.
Anger is a universal experience; we all get angry from time to time. This post is not about teaching you to never become angry, or to hide your anger. It really is about managing anger. You don’t have to be a psychologist to know that managing our anger is something we need to do well. The goal…