Active Listening
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses ...
14
Jun
Blog
07
Jun
Communications for Small Business Owners
Communication between individuals is a two-way street, but communication between a business and its customers is a multi-lane highway. ...
31
May
Change Management
Change occurs constantly throughout our lifetime. Whether that be change in our personal lives or in our workplace, change is a fundame...
24
May
Digital Citizenship
Technology is evolving at an ever-increasing speed. For most, a large part of our day is spent in the digital world. From banking, inte...
17
May
Managing the Virtual Workplace
Virtual workers and virtual teams are an essential part of today’s workforce. In the past year, workplaces have embraced technology and virtual connectivity more than ever before as a way to connect with employees and clients. There are several benefits to the virtual workplace — increased productivity, a happier work life, and more independence.
10
May
The Importance of Company Training
Company training is essential for personal and professional growth – information is vital for advancement. Training provides companies ...
13
Jan
Conversation not Debate
There was a time when a supervisor or manager would use persuasion or even coercion to get things done their way. We have come a long way since then and now understand that conversation is essential to strong leadership development.
06
Jan
Coach or Mentor?
The terms coaching and mentoring are often used interchangeably. They seem synonymous, and while there are similarities and some overla...
23
Dec
Key Characteristics of Bullying
In a world that is so technologically advanced, it is unfortunate that our society is not more tolerant. Harassment and bullying in the workplace continue to be an important topic to be addressed by all companies.
16
Dec
The Costs and Pay-Offs of Anger
Managing our anger can be a difficult task; as with most emotions, there are costs and pay-offs to expressing it. Behavioral skills training can help us to manage both the intensity levels and the frequency with which we convey this powerful emotion.
09
Dec
More than Time Management
Getting stuff done should not merely refer to achieving checkmarks on your ‘To-Do’ list; it should reach so much further to include goals to work toward a better, more balanced lifestyle.
02
Dec
Listening or Merely Hearing?
Strong management skills and good leadership qualities shine when we actively listen to people, letting them know that what they are saying is important and worthwhile.
25
Nov
Navigating the Communications Highway
Communication between a business and its clients is crucial to survival and should be incorporated when considering marketing for small business. A lack of communication leads to the potential of lost clients to competitors who are available when you seemingly are not.
18
Nov
Reacting Differently to Change
Resisting change is a natural reaction for most people. Understanding that change is a necessary part of life and that we each deal with it differently, are key factors that require consideration for change management.
03
Sep
Is Your Anger Irrational?
We know that how we think about things determines to a large degree what we experience, and this is particularly true about anger. Ange...
24
Aug
The Seven Human Emotions
We are all human, it is easy to become consumed by emotions. Whether it be anger, happiness or fear we all succumb to these emotions at...
16
Jul
The Steps of Product Development
Process Overview
There are many models for product development, but most models have the following phases:
Notice the dual ar...
06
Jul
Customer Focused Selling
There was a time where sales efforts focused on getting as much product or service sold as possible. We worked with sales quotas based ...
19
Jun
Guidelines for Efficient Planning
Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of tec...