Sometimes, understanding why someone is behaving in a particular way is enough to ease your anger a little. Let’s talk a bit about passive, manipulative, assertive, and aggressive behaviors.
September 2, 2014
Blog
August 18, 2014
Asking Good Questions and Probing
Asking Good Questions
Two of the most basic elements of good communication are asking questions and listening to others. Some of us naturally ask a lot of questions, while for others this is a learned skill. We can plan questions prior to meetings or conversations as a way to ensure our questions have…
August 11, 2014
Common Pitfalls and Excuses
Are you someone who makes decisions and are okay with accepting your results and outcomes? Or do you feel more content when others are making decisions and you take the action that is necessary for implementation? There are many things that can impede ethical decision making. Let’s look at a few of the most common…
August 5, 2014
The Anger Process and How It Affects Our Thinking
The Anger Process
Anger is a two-step process: First there is the pain. It might be emotional, like a feeling of loneliness, loss, or rejection. Or it might be physical, like a headache or a pain in your stomach. This is the fuel of anger. It’s like a can of gasoline sitting there. The…
July 28, 2014
Growing Our Self-Awareness: Do You Question Your Competence?
Our confidence in our ability to express ourselves well and to keep our composure in difficult situations can be a crucial asset in the workplace. None of us wants to look foolish or spend a lot of time being anxious. If we are frequently anxious about making mistakes, or looking foolish, we limit our own…
July 21, 2014
Avoiding Ethical Dilemmas
Wouldn’t it be great if you never got yourself in another ethical quandary? These tips should help you reduce the number of dilemmas you find yourself in.
Make sure ethical expectations are clear.
Discuss ethical dilemmas with your supervisor before they occur. Have a discussion of hypothetical situations, including: What do I do if…
July 16, 2014
Managing Anger and its Dimensions
Anger is a universal experience; we all get angry from time to time. This post is not about teaching you to never become angry, or to hide your anger. It really is about managing anger. You don’t have to be a psychologist to know that managing our anger is something we need to do well. The goal…
April 22, 2014
A Communication Strategy that Creates Positive Relationships
One winning communication strategy is to always develop positive relationships with people. Most of us want to do well in life and work, and we want to look forward to our day, not get out of bed with a feeling dreadful or apprehensive. If you add these ten tips to your toolkit, you will build…
March 11, 2014
Why Bother with Business Ethics?
Many people don’t see the financial payoff for having strong business ethics. Why give up that extra $200 a month in false business travel expenses? The company doesn’t need it and you do. Why not inflate your sales report for the year? It might mean a promotion. In fact, there are several ways that ethical…
June 14, 2013
Investing in Human Capital
In today’s world, it is easy for companies to be pulled in many different investment directions. But what we have to ask ourselves is which investment is most wise to make in order to get ahead in this highly-competitive “dog-eat-dog” business environment. Should we invest in assets such as land and equipment? Or is it…
Managing Times of Turmoil
Operating in an environment or market that is experiencing a down-turned economy is not the most ideal situation. But, that does not mean that there aren’t ways to take advantage of these times and make the best of them. The most important thing to remember is that there are always signs when an economy may…
Three Steps to Conflict Resolution
Most of the time, individuals do not have a great understanding of conflict and what exactly the definition of it is. When it comes time to resolve any issues that are either new or ongoing, it is very common for us to shy away and not want to face the problem head-on. In this case,…