This two-day workshop will help you teach participants how to:
- Assign people to an appropriate crisis team role
- Conduct a crisis audit
- Establish the means for business continuity
- Determine how to manage incidents
- Help teams recover from a crisis
- Apply the crisis management process
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
What is Crisis Management?
To begin, participants will explore what crisis management means. They will also look at the components of a crisis management team.
Training Leaders and Staff
Next, participants will learn what elements should be considered when developing a training program.
Conducting the Crisis Audit
In this session, participants will learn about the different facets of a crisis audit. They will also learn about using a risk matrix.
Performing a Risk Level Analysis
Then, participants will learn another way to assess risks: risk level analysis. They will also have an opportunity to practice risk level analysis in a series of case studies.
Developing a Response Process
Participants will begin this session by reviewing their pre-assignment. Then, we will share our suggested crisis response process.
Consulting with the Experts
Do you need consultants and outside experience on your crisis management team? This session will help participants decide.
Incident Management Techniques
In this session, participants will learn ways to respond to, document, and investigate crisis incidents.
Working through the Issues
A problem-solving process can help crisis management team members stay in control and get things done. This session shares a three-phase model that can be used as a starting point.
Establishing an Emergency Operations Center
Your crisis management team will need a place to work during a crisis. This session will explore how to set up an Emergency Operations Center (EOC) and how to establish a chain of command.
Building Business Continuity and Recovery
Next, participants will consider how to keep their business running during a crisis. The essential elements of a crisis plan will also be discussed.
Participants will spend most of the afternoon of Day Two working through three case studies to apply what they have learned.
Recovering and Moving On
The final session of this course will explore ways to help people recover from a crisis and move forward.
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
In Person Training
The traditional classroom style of training remains our Most Popular and Most Requested format. On-site training provides participants with an in-person facilitator who will work directly with the team, whether for a single training session or a training series. The Mainstream team will craft and tailor your experience to ensure that your training session is specific, relevant and unique to your audience while meeting your learning objectives. Why settle for ‘pre-formatted, pre-scripted, one-size fits all’ training programs, when our team is able to customize a program that is just right for you? We know that every team has unique learning needs, situations and that they come from a variety of industries, each having unique customer needs and demands. Our programs can be scaled to accommodate time restraints, unique learning needs and even industry or company nuances and barriers.
Don’t settle for a program that gives you almost what you need; our team wants to give you Exactly what you need.
Delivering traditional onsite training results …virtually!
We’ve officially changed the rules and redefined what is possible in the world of soft skills learning. Our unique technology, accompanied by honed delivery methodology, have successfully replicated the traditional classroom-style training environment, allowing it to exist online.
Most online training solutions limit participants’ responses to keystrokes or to single person conversations because -with inferior technology- group discussions become distorted and confusing to follow. Our Virtual Room has eliminated those barriers and encourages learning through meaningful instructor feedback, skills modelling and engaging group discussion, without visual or audio distortion
The Virtual Room is for any organization seeking a flexible substitute to traditional onsite training; whether to lower costs, eliminate unnecessary travel or to simply ease the burden of demanding work schedules.
Lunch & Learn
A Lunch and Learn session is an onsite or virtual learning program with a facilitator-led session sharing valuable information and skills on an area of identified learning interest. It’s a great break away from a traditional training program, allowing your team the opportunity to learn while enjoying their lunch. Due to the limited time, the program focuses on specific learning concepts and skills. It is an interactive session that quickly targets and reveals learning objectives that are predetermined by the training organizer. Lunch & Learn sessions are also great as a training series, providing progressive learning programs for developing skills in a ‘bite-sized’ format.