Learning Modes

Instructor-Led Training

Interactive training sessions led by experienced facilitators.

What is In-Person, Instructor-Led Training?

Our in-person training is delivered by a live facilitator who works directly with your team at your location. It’s our most popular format because it allows for real-time interaction, hands-on learning, and direct support.

Every session is tailored to your team’s specific goals, industry, and challenges—no generic, one-size-fits-all programs. Whether it’s a single session or a full training series, we design the experience to be relevant, practical, and fully aligned with your needs.

What is Live Webinar Training?

Live webinars are facilitator-led training sessions delivered online in real time. They’re ideal for teams working in different locations or with busy schedules.

This format offers shorter, more frequent sessions that are easy to coordinate—making it a convenient option for organizations with remote or distributed teams.

What is Virtual Classroom Training?

Virtual Classroom training is live, instructor-led training delivered online. It offers the same interactive experience as in-person sessions, with real-time discussions, group activities, and instructor feedback.

It’s a flexible option for organizations that want to reduce travel, save costs, or better fit training into busy schedules.

What is a Lunch & Learn Session?

Lunch & Learn sessions are short, facilitator-led training sessions delivered in person or online—typically during the lunch hour. They focus on specific topics or skills and offer a quick, engaging way to learn without a full-day commitment.

These sessions can be offered as one-time events or as part of a series, making them a great option for ongoing, bite-sized learning.

Online Learning

Enjoy our self-paced option and learn from anywhere!

$199.00

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Leadership Skills for Supervisors: Communication, Coaching, and Conflict

Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This one-day course will give you the skills in communication, coaching, and conflict that you need to be successful.

What Will Be Covered

LEARNING OBJECTIVES

In this course you can expect to learn the following.

Learning Objectives

  • Learn ways to prioritize, plan, and manage your time.
  • Identify your primary leadership style.
  • Develop some flexibility to use other leadership styles.
  • Determine ways you can meet the needs of employees and co-workers through communication and coaching.
  • Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.
A Deeper Look

COURSE OUTLINE

A breakdown of each session included in this course.

Pre-Assignment Review

To begin the course, participants will review their pre-assignment, which asked them to consider where they currently are as a leader and where they want to go.

What’s Your Type? How About Mine?

In this session, participants will complete a self-assessment to help them identify their leadership style.

Understanding Leadership

This session will explore several different leadership models, including Situational Leadership II® and servant leadership. Onboarding, orientation, and performance management will also be covered.

Managing Your Time and Your Energy

In this session, participants will learn how to get organized, set goals, and manage their time.

The Commitment Curve

Next, participants will learn about the commitment curve and how to use it to build employee engagement.

Employee Development Models

This session will give participants a model for effective coaching. “You” and “I” messages will also be discussed, along with the consequences and benefits matrix.

Dealing with Conflict and Difficult Issues

In this session, participants will learn seven techniques for resolving conflict.

What Successful Leaders Do

The course will wrap up with a look at practices of successful leaders and organizations.