This one-day workshop will teach participants:
- The essential background for trainers to have
- How being genuine enhances training
- The elements of good questions
- How to apply listening skills
- Rapport building strategies
- The key skills in a trainer’s toolbox
- How to identify skill areas for development
What Makes a Good Trainer?
To start the day, we will discuss some key background material, including principles of adult learning and what the word “trainer” means.
Personal Best, Professional Best
Next, participants will learn how to create a professional image.
During this session, participants will explore what being genuine means.
Participants will explore the differences between passive, aggressive, manipulative, and assertive behavior. They will also consider why assertive behavior is important for a trainer.
Asking the Right Questions
This session will focus on open questions, closed questions, and probing. Participants will also have an opportunity to practice these skills in an exercise.
Participants will identify their listening strengths and weaknesses through a quick quiz. We will also discuss some ways that participants can improve their listening skills.
Connecting With People
During this session, we will look at ways to build rapport and how to use facilitative training. Participants will then evaluate themselves to see what skills they need to build in these areas.
Defusing Difficult Participants
Next, we will look at some potential problem situations and ways to defuse them before they start.
Essentials for Success
We will ask participants to complete a checklist of what attributes they feel makes a good trainer. This will also help participants identify areas for further training.
Do’s and Don’ts for New Trainers
To wrap up the learning points, participants will discuss a checklist of do’s and don’ts.