Learning Objectives
This two-day workshop will help you teach participants how to:
- Make your workplace a technology-friendly place
- Make the most of computers, telephones, instant messaging, e-mail, contact management applications, and scheduling software
- Communicate better with the IT department
- Make the best software and training choices
- Set an IT budget
- Set expectations and responsibilities for security and privacy
- Keep employees safe and healthy
- Develop and implement a system usage policy
- Implement policies for dealing with company property
- Decide whether or not employees should telecommute
- Make telecommuting work
- Deal with workplace rage
- Address technological issues
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Making Your Company a Technology-Friendly Place
To begin the day, we will discuss some ways to encourage staff to use technology. Participants will also try to find some creative solutions to a case study problem.
Conquering Computers
Computers are one of the most popular technological tools, and they can be the most difficult one to manage. We will give participants some ways to make the most of the PC.
Communicating with the IT Department
This session will give participants some tips on how to communicate effectively with Information Technology staff.
Choosing Software Wisely
Purchasing software is usually a big decision. We will discuss a three-step process to help you make that decision. Then, participants will use the process in a case study.
Technical Training
This session will cover some types of training and some tips.
Setting an IT Budget
Some managers are responsible for deciding how much their department can and will spend on technology. We will discuss a few basic steps that will help participants create an IT budget.
Security and Privacy
In this session, participants will work in small and large groups to discuss common issues surrounding computer privacy and security at work.
Uncontrolled vs. Controlled Networks
This session will provide a brief, non-technical overview of how networks work, including how companies can manage Internet access.
Ergonomics
As more workers use computers, Repetitive Strain Injuries (RSI) have increased, and so have employers’ expenses. This session will discuss and demonstrate some easy ways that participants can reduce their risk of an RSI.
System Usage Policies
Every organization, no matter how small, should have a policy in place detailing how their technological resources should be used. We will examine the key components of a system usage policy and we will look at a sample policy.
Taking Care of Company Property
During this session, we will discuss some basic rules of technological etiquette. Participants will then practice these skills during a role play.
Time-Saving Tools
This session will look at some ways to use e-mail programs, contact management programs, and scheduling software to make the most of your time.
Telephone Etiquette
This session will cover some basic telephone etiquette tips, including how to make the most of voice mail
Instant Messaging
Instant messaging (also known as IM) has become increasingly popular in recent years. We will look at some IM etiquette and decode some common acronyms.
Telecommuting
High-speed Internet and technical tools makes it possible for many people to work from home. During this session, we’ll discuss what telecommuting is, how to decide if telecommuting is right for a particular employee, and how to prepare a worker to telecommute. Participants will then complete a case study.
Workplace Rage
Many people find technology very frustrating. This session discusses the cost of workplace rage, how to manage it, and how to prevent it.
It’s Not Working!
So far, this workshop has focused on how supervisors can make their workplace technology-friendly and how they can use technology to make life easier for everyone. However, your plan will run into snags. We’ll look at some basic ways that you can address issues. Participants will also have the opportunity to discuss common scenarios and possible solutions.
A Policies and Procedures Checklist
To wrap up the workshop, we’ll look at some policies and procedures that you may want to have in place to manage technology efficiently.
Workshop Wrap-Up
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
ONLINE LEARNING
LIVE TRAINING
In Person Training
The traditional classroom style of training remains our Most Popular and Most Requested format. On-site training provides participants with an in-person facilitator who will work directly with the team, whether for a single training session or a training series. The Mainstream team will craft and tailor your experience to ensure that your training session is specific, relevant and unique to your audience while meeting your learning objectives. Why settle for ‘pre-formatted, pre-scripted, one-size fits all’ training programs, when our team is able to customize a program that is just right for you? We know that every team has unique learning needs, situations and that they come from a variety of industries, each having unique customer needs and demands. Our programs can be scaled to accommodate time restraints, unique learning needs and even industry or company nuances and barriers.
Don’t settle for a program that gives you almost what you need; our team wants to give you Exactly what you need.
Virtual Room
Delivering traditional onsite training results …virtually!
We’ve officially changed the rules and redefined what is possible in the world of soft skills learning. Our unique technology, accompanied by honed delivery methodology, have successfully replicated the traditional classroom-style training environment, allowing it to exist online.
Most online training solutions limit participants’ responses to keystrokes or to single person conversations because -with inferior technology- group discussions become distorted and confusing to follow. Our Virtual Room has eliminated those barriers and encourages learning through meaningful instructor feedback, skills modelling and engaging group discussion, without visual or audio distortion
The Virtual Room is for any organization seeking a flexible substitute to traditional onsite training; whether to lower costs, eliminate unnecessary travel or to simply ease the burden of demanding work schedules.
Lunch & Learn
A Lunch and Learn session is an onsite or virtual learning program with a facilitator-led session sharing valuable information and skills on an area of identified learning interest. It’s a great break away from a traditional training program, allowing your team the opportunity to learn while enjoying their lunch. Due to the limited time, the program focuses on specific learning concepts and skills. It is an interactive session that quickly targets and reveals learning objectives that are predetermined by the training organizer. Lunch & Learn sessions are also great as a training series, providing progressive learning programs for developing skills in a ‘bite-sized’ format.
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