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Basic Decision Making Tools
The Three-Phase Model
Whenever you read a book on problem solving, this model, in some form or other, is sure to be there. It may have...
22 Keys to an Ethical Office
The 22 Keys to an Ethical Office
Ethics expert Nan DeMars has identified 22 keys to help make your office ethical.
See things as ...
Active Listening Skills
Listening and hearing are not the same thing. Most of us were fortunate to be born with hearing, but listening is a skill that must be ...
Understanding Behaviour and Relaxation Techniques
Sometimes, understanding why someone is behaving in a particular way is enough to ease your anger a little. Let’s talk a bit about pass...
Asking Good Questions and Probing
Asking Good Questions
Two of the most basic elements of good communication are asking questions and listening to others. Some of us na...
Common Pitfalls and Excuses
Are you someone who makes decisions and are okay with accepting your results and outcomes? Or do you feel more content when others are ...
The Anger Process and How It Affects Our Thinking
The Anger Process
Anger is a two-step process:
First there is the pain. It might be emotional, like a feeling of loneliness, loss...
Growing Our Self-Awareness: Do You Question Your Competence?
Our confidence in our ability to express ourselves well and to keep our composure in difficult situations can be a crucial asset in the...
Avoiding Ethical Dilemmas
Wouldn’t it be great if you never got yourself in another ethical quandary? These tips should help you reduce the number of dilemmas yo...
Managing Anger and its Dimensions
Anger is a universal experience; we all get angry from time to time.
This post is not about teaching you to never become angry, or to ...