Listening or Merely Hearing?
Strong management skills and good leadership qualities shine when we actively listen to people, letting them know that what they are saying is important and worthwhile.
Advice
Self-Attitude and Assertiveness
Self-concept, self-attitude and self-esteem can all impact the way that we send and receive messages. Individuals with low self-esteem ...
What to Do When You Make a Mistake
Let’s face the truth: we’re all human. We all make mistakes and make decisions that we wish we could take back. However, mistakes can b...
Delivering Your Message
Often, it’s not so much what you say as how you say it. Let’s look at some ways that you can deliver a clear, effective message.
Use...
Ethical Decision Making Tools
Three Types of Tools
There are many decision making tools that are great for solving all kinds of problems. However, there are some s...
Techniques for the Workplace
Prepare, Prepare, Prepare
While not all conversations can be planned ahead (for example, sometimes we bump into someone in a hallway a...
Creating a Positive Self-Image
Seven Things People Determine from Your Appearance
Another element of our communication with others is our image of ourselves and our ...
Basic Decision Making Tools
The Three-Phase Model
Whenever you read a book on problem solving, this model, in some form or other, is sure to be there. It may have...
22 Keys to an Ethical Office
The 22 Keys to an Ethical Office
Ethics expert Nan DeMars has identified 22 keys to help make your office ethical.
See things as ...
Active Listening Skills
Listening and hearing are not the same thing. Most of us were fortunate to be born with hearing, but listening is a skill that must be ...
Understanding Behaviour and Relaxation Techniques
Sometimes, understanding why someone is behaving in a particular way is enough to ease your anger a little. Let’s talk a bit about pass...