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    Business Leadership
    13 Jan
    Leadership & Management

    Conversation not Debate

    Posted by author-avatar MCTadmin
    29 August 2025
    There was a time when a supervisor or manager would use persuasion or even coercion to get things done their way.   We have come a long way since then and now understand that conversation is essential to strong leadership development.  
    Continue reading
    Coaching And Mentoring
    06 Jan
    Leadership & Management

    Coach or Mentor?

    Posted by author-avatar MCTadmin
    29 August 2025
    The terms coaching and mentoring are often used interchangeably. They seem synonymous, and while there are similarities and some overla...
    Continue reading
    Bullying In The Workplace
    23 Dec
    Human Resources

    Key Characteristics of Bullying

    Posted by author-avatar MCTadmin
    29 August 2025
    In a world that is so technologically advanced, it is unfortunate that our society is not more tolerant. Harassment and bullying in the workplace continue to be an important topic to be addressed by all companies.
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    Anger Management
    16 Dec
    Human Resources

    The Costs and Pay-Offs of Anger

    Posted by author-avatar MCTadmin
    29 August 2025
    Managing our anger can be a difficult task; as with most emotions, there are costs and pay-offs to expressing it. Behavioral skills training can help us to manage both the intensity levels and the frequency with which we convey this powerful emotion.
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    Time Management Get Organized For Peak Performance
    09 Dec
    Career Development

    More than Time Management 

    Posted by author-avatar MCTadmin
    29 August 2025
    Getting stuff done should not merely refer to achieving checkmarks on your ‘To-Do’ list; it should reach so much further to include goals to work toward a better, more balanced lifestyle.    
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Blog

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Active Listening
02 Dec
Leadership & Management

Listening or Merely Hearing?

Posted by author-avatar MCTadmin
29 August 2025
Strong management skills and good leadership qualities shine when we actively listen to people, letting them know that what they are saying is important and worthwhile.
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English As A Second Language A Workplace Communications Primer
25 Nov
Business Training

Navigating the Communications Highway

Posted by author-avatar MCTadmin
29 August 2025
Communication between a business and its clients is crucial to survival and should be incorporated when considering marketing for small business.  A lack of communication leads to the potential of lost clients to competitors who are available when you seemingly are not.  
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Change Management
18 Nov
Business Training

Reacting Differently to Change

Posted by author-avatar MCTadmin
29 August 2025
Resisting change is a natural reaction for most people. Understanding that change is a necessary part of life and that we each deal with it differently, are key factors that require consideration for change management.
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Self Leadership
03 Sep
Human Resources

Is Your Anger Irrational?

Posted by author-avatar MCTadmin
29 August 2025
We know that how we think about things determines to a large degree what we experience, and this is particularly true about anger. Ange...
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Emotional Intelligence
24 Aug
Advice

The Seven Human Emotions

Posted by author-avatar MCTadmin
29 August 2025
We are all human, it is easy to become consumed by emotions. Whether it be anger, happiness or fear we all succumb to these emotions at...
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Entrepreneurship 101
16 Jul
Advice

The Steps of Product Development

Posted by author-avatar MCTadmin
29 August 2025
Process Overview There are many models for product development, but most models have the following phases: Notice the dual arro...
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Building Relationships For Success In Sales
06 Jul
Advice

Customer Focused Selling

Posted by author-avatar MCTadmin
29 August 2025
There was a time where sales efforts focused on getting as much product or service sold as possible. We worked with sales quotas based ...
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Developing A High Reliability Organization
19 Jun
Advice

Guidelines for Efficient Planning

Posted by author-avatar MCTadmin
29 August 2025
Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of tec...
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Selling Smarter
28 May
Advice

Hide and Seek in the Business World

Posted by author-avatar MCTadmin
29 August 2025
The best part of playing Hide and Seek as a kid came as you finished counting down.  With your eyes closed,  you could hear everyone ru...
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Managing Customer Service
22 May
Advice

Tug Of War

Posted by author-avatar MCTadmin
29 August 2025
Ah…remember the fun of pulling as hard as you could? Then, as you leapt forward, you realized that you were being pulled back.  Alarmed...
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