Types of Difficult People
Difficult people get themselves sorted into categories, just so we can develop a strategy for dealing with them. If you pick up almost ...
Blog
Creating an Accountable Organization
It is important to consider the accountability within our organization. If you think about companies that you do business with, do they...
Key Behaviours and Attitudes for Supervising Others
There’s an old saying that attitude is everything. One thing is for sure: attitude is a huge factor in your success at anything, includ...
Leadership Styles
There are several very strong models for leadership which have been developed after many years of study, and with the help of many comp...
Self-Attitude and Assertiveness
Self-concept, self-attitude and self-esteem can all impact the way that we send and receive messages. Individuals with low self-esteem ...
What to Do When You Make a Mistake
Let’s face the truth: we’re all human. We all make mistakes and make decisions that we wish we could take back. However, mistakes can b...
Delivering Your Message
Often, it’s not so much what you say as how you say it. Let’s look at some ways that you can deliver a clear, effective message.
Use...
Ethical Decision Making Tools
Three Types of Tools
There are many decision making  tools that are great for solving all kinds of problems. However, there are some s...
Techniques for the Workplace
Prepare, Prepare, Prepare
While not all conversations can be planned ahead (for example, sometimes we bump into someone in a hallway a...
Creating a Positive Self-Image
Seven Things People Determine from Your Appearance
Another element of our communication with others is our image of ourselves and our ...