Workplace Success: Eight Key Skills You’ll Need

Course Overview

There have been a number of studies that identify the key skills that workers need to be successful. Various studies call them different things – critical employability skills, soft skills, or transferrable skills. Regardless of the name these skills are critical for workplace success.

Eight of the most commonly identified skills are: Being a Productive Team Member, Flexibility, Problem Solving, Resourcefulness, Giving and Receiving Feedback, Self-Confidence, Creative Thinking and Emotional Intelligence. Many of us possess one or more of these attributes already and perhaps all of them. Luckily these skills can be improved upon through training.

This course looks to take you from where you are now to a new level of understanding for the key skills that will help to make you successful at work.

Learning Objectives

After you complete this course, you will be able to:

• Know your own team member roles and responsibilities.
• Understand ways to be an effective team member.
• Know how it feels to experience change and know your level of change tolerance.
• Understand ways to be flexible in times of change.
• Know what a problem is and ways to approach problem solving.
• Recognize the self-fulfilling prophecy and its relevance to their work.
• Appreciate the variety of behaviors that characterize resourcefulness in the workplace.
• Identify tips to giving and receiving feedback.
• Realize the uses of feedback to increase their strengths as leaders in the workplace.
• Recognize self-confident behaviors in the workplace.
• Utilize a three-step process to building your own self-confidence.
• Apply a number of group methods for creative thinking.
• Recount the history of social and emotional intelligence theory.
• Define Daniel Goleman’s five sets of social and emotional competencies and correlate them to workplace experiences.