Basic Decision Making Tools
The Three-Phase Model
Whenever you read a book on problem solving, this model, in some form or other, is sure to be there. It may have...
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22 Keys to an Ethical Office
The 22 Keys to an Ethical Office Ethics expert Nan DeMars has identified 22 keys to help make your office ethical. See things as ...Active Listening Skills
Listening and hearing are not the same thing. Most of us were fortunate to be born with hearing, but listening is a skill that must be ...Understanding Behaviour and Relaxation Techniques
Sometimes, understanding why someone is behaving in a particular way is enough to ease your anger a little. Let’s talk a bit about pass...Asking Good Questions and Probing
Asking Good Questions Two of the most basic elements of good communication are asking questions and listening to others. Some of us na...
